We thereafter sought opinions, analysis, and independent information from some of the previous users and industry experts. This stove has been amazing! Eligible items include all products listed on acehardware.com/free-shipping. We are here for you. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Apart from heating the home, there is almost no other benefit I may derive from it.. We are sorry to hear you are having issues your Castle Serenity Pellet Stove. Engaging the various controls of this appliance is pretty easy. TheBlazingHome.com is a participate in the AMAZON SERVICES LLC ASSOCIATES PROGRAM. ft. Serenity Pellet Stove Heating Capability: HP50-Grey Pellet Stove 2,200 sq. NOT HAPPY at all. You must log in or register to reply here. The switching mechanism of this appliance comes in the form of a hopper and a vacuum. Other than the heat generated, this appliance is also pretty effective. Can't control the temp. This is by reason it possessing a timer that may be used for the countdown. We have been in business 30 years, we are pellet stove specialists. 1 month after install the auger quit working trying to call company to see what to do. Taxes: You are solely responsible for any federal, state, or local taxes and/or government fees that may be imposed in connection with the Beta Test Program and the purchase of your Beta Test Program membership. Guaranteed Best Price with the Fastest Shipping! All deliveries are placed at the property enterance. But what me or the OP are thinking of is nothing but controlling WHEN the stove runs and does its auto ignite, run, and shutdown cycle. It helps in reducing the maintenance costs on the part of the users especially within a short time after purchase. We do offer troubleshooting and would be happy to assist you. ft. house. Spent all that money and still no heat!! Then the fan will switch to the lowest speed (1), but it will still keep blowing heat into the house, thermostat does not shut down the stove. Castle serenity pellet stove users often face problems with it. It has adjustable exhaust and heat fan so you can adjust the flame to suit better the burn rates of the pellets you are using. It is an indication that a prospective user like you stand to obtain maximum satisfaction from its use. The Smart Controller allows you to choose manual, thermostat and weekly operational modes to heat your home on your schedule. Our replacement Castle igniter for part number 720307 measures 5-15/16 length x 3/8 diameter and comes with a full one year warranty. It may not display this or other websites correctly. Handyman Service is currently not available in your area. By participating in the Beta Test Program after we post any such changes, you agree to the Beta Test Program Terms as modified. There were no pipe leaks, all pipe joints were treated with high temperature silicone, but there was a distinct smell of burnt plastic/paint. reflected in cart. Listed and explained below are some of the top features and benefits of this product: On the whole, this appliance is quite simple to set up. King Kombo Ladder Get a Ladder Tool Tray Free It is made of cast iron and has a black finish. Buy Milwaukee M12 Pruning Saw Kit (7024161) or 8" Hedge Get's to hot that we can't use it. This particular product comes with 5 safety shields and an automatic safety feature allowing the risks of these cons being minimized. Apart from an automatic ignition feature, this stove can also shut down automatically. Now they are resending another switch?? We encourage customers to only purchase the essentials (ex: farm supplies, farm seed, garden items for food production, livestock & pet feed, building supplies, & home safety). Some registers have been closed. 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You shop, you choose how to pay. This stove is so easy to operate and maintain, it's a pleasure to own it. Sampled and explained below are some of the feedbacks and reviews from past buyers of this wood pellet stove: Ever since I opted for this appliance, I managed to cut down my utility bills considerably., Getting rid of the burned debris from the appliance is pretty simple. Discount reflected in cart. Nobody comes to your house so be prepared to fix it your self. Check out our video below to learn more about igniters. Buy a (2017898) DEWALT 20V MAX POWERSTACK DCBP034-2 20 V 1.7 11:59pm CST. We then visited its manufacturers website for more information. Please contact our customer service team for warranty and technical support at 800-345-6007, option 1, then option 2. Ive learned a little on this subject in the last few weeks. Key Features of Castle Serenity Pellet Stove Listed and explained below are some of the top features and benefits of this product: 1. ft. 40,000 BTU Non Electric Gravity Fed Pellet Stove, HP61-Bronze Pellet Stove 3,000 sq. Check out the Pellethead Smokin Po Boy. To obtain a refund, you will need to visit your Participating Beta Test Program Retailer. offer. Most error messages are easily corrected and usually aren't actually defects of the product. The fee is determined at checkout.Handling Fee may be applied based on order quantity. It is indeed, a worthy possession., The controls were a bit intricate. The pellet stove heats well, is efficient too. Moreover, apart from this, this pellet stove is EPA, EPL and Mobile Home certified. We have over a 99.5% on-time shipment rate. If you do, feel free to contact us for any assistance as we are happy to help. The Smart Controller allows you to choose manual, thermostat, and weekly operational modes to heat your home on your schedule. If you do so, no portion of your membership fee will be refunded except as expressly provided in these Beta Test Program Terms. It is very tough for normal people to deal with this kind of harsh environment scenario, thats why naturally almost every person opts to stay indoors. I find it will get too warm in the space I am heating on this setting. Everything You Need To Know About Castle Serenity Pellet Stove. [youtube id=cZSP1EqTzl8 width=700 height=400 position=center]. This stove is also EPA approved and it includes a one-year warranty for parts and service. Moreover, it has the ability to produce heat that covers up to 1500 square feet. White glove delivery, including delivery within the home, up or down flights of stairs, to the backyard, etc., may be offered by some Participating Beta Test Program Retailers for an additional charge. The unique design makes the Serenity Stove the easiest cleaning pellet stove on the market. Use the Klarna App or log in on klarna.com to make your monthly payments. this Castle Serenity Pellet Stove Review will aid a pellet stove lover to make an informed decision about this stove. Heats our apartment on the lowest setting. I need 3 stoves to heat this old farm house, so I decided to try this one since the price was so appealing. We are sorry to hear you are having trouble. Surviving in cold especially during the month of December and January is a real challenge for us. Does it work standalone on WiFi? It is very thermal efficient by virtue of generating a higher quantity of heat for less. Brand Castle Model Number 12327 Product Dimensions 60.33 x 46.99 x 86.36 cm; 84.37 Kilograms Power / Wattage 77 watts . Rest assured, we'll call to confirm. After reaching a safe cooling temperature, the stove will turn off automatically. Reinvent the way you heat your home with Castle's Serenity wood pellet stove and new Smart Controller. Any reference to the term "including" means "including, without limitation." You are thus strongly advised to undertake independent research before making a purchase. CERTAIN STATE LAWS DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. It is expressed as a percentage. The product comes with 5 different heating levels which you can set up using either the manual mode, the thermostat mode, or a weekly operational mode. Fully automatic pellet stove with auto ignition and easy-to-use electronic controls Digital control board allows adjusting heat control with the push of a button (P1,P2,P3,P4) Dimension is 20*28.5*18.25in, and 143.3lb Weight. Castle Serenity offers an amazing BTU rating of 35,000 that makes this unit powerful enough to produce enough heat for a 1500 square feet house, room, or apartment. NOTE: ESES offers information, services, parts, and accessories to all consumers. Lets see how the Castle Serenity Wood Pellet Stove fairs against other similar products: Similar in the 40-pound area, the differences lie in the size and weight. Also, as there are no additional tubes and attachments to install, this makes this stove an affordable option. To me this is old tech now with the wifi thermostats and such.. We are sorry to hear that you are not satisfied with your Castle Stove. I bought this pellet stove because it was inexpensive compared to others and it fit the size that I wanted. This is because the stove is an all-in-all with no extra tubes or attachments. I also got a camera with microphone coming from Lowes for $20 so I can monitor the stove and as a bonus it will double as a security and driveway cam. First, its competing products are more expensive than them. Lithium-Ion Battery Pack (2827590) free. It does have some quirks though. You can set the stove to go lower or higher by day or by the hour also. Valid in-store & online. Ace may send you mail and/or email communications related to the Beta Test Program. Password must be a minimum of 6 characters. Tool rental requires a signed Ace Neighborhood Toolbox Agreement (Toolbox Agreement) between you and your Participating Beta Test Program Retailer. Valid from 12/26/2022 through It is also sleek in appearance and contributes to an improved interior dcor. Buy On the temp setting, the stove is always on and always burning pellets. When I'm on my way home when I get 4 miles away the furnace goes back to it's normal temp. The answer lies in the Castle 12327 Serenity Wood Pellet Stove; a portable and easy-to-use stove for heating up your home. When I'm about 4miles from home the thermostat turns itself down to 62 degrees. Ace may use such Feedback, without restriction, to improve or modify the Beta Test Program and Aces other products and services. Free delivery is subject to Aces Customer Services policies regarding. 3/31/2023. Only problem is it can get too hot in my small 900 sq ft home! I will forward your suggestion on to our Product Engineers for review. It is also pretty effective in dealing with smoke and exhaust. Bad design. just wish we didn't have to reset ever so often. The pellets are fed into the fire chamber by a conveyor belt. Participation and delivery area vary by store. In the Temperature setting it will not shut off when the temperature is reached, it just reduces the heat, but I didnt notice that as it kept blowing hot air. You do not need to start up this stove the traditional way. It is very easy to engage and control, thanks to its programmable control features that free users from the need to be constantly present throughout its use. We are sorry to hear you haven't had a positive experience with your Castle Serenity Stove. You can set the stove to come on at a higher rate an hour or so before you get home. A combination of factors enables this to be the case. To determine if you live in the delivery service area of a Participating Beta Test Program Retailer, please contact Ace Customer Care at 888-827-4223. Very quiet. Also, the controller can adjust the temperature of this pellet stove according to the degree of heat needed. The stove was usable as soon as we brought it home so it was not a big issue. I just wish it would display the temperature in F but for the price its fine. Buy a Documentation will be emailed within 48 hours of receiving products. Our phone number is 800-345-6007, option 1, then option 2. Other than that, it also instills confidence in the users of the product by guaranteeing the needed support. For a better experience, please enable JavaScript in your browser before proceeding. If you do not agree to these Beta Test Program Terms, then you should not purchase a Beta Test Program membership or otherwise participate in the Beta Test Program. The pellet stove heats well, is efficient too. We had a minor glitch when we picked the stove up at out local HomeDepot, there was some minor damage from shipping to the legs and the employees did a great job handling that issue so we took the stove home and had the new parts in about a week. as flawless as can be. The ignition mechanism, therefore, bestows the utmost convenience to the users. If you have one of those issues, you don't have to worry anymore. My home automation system came in handy for a somewhat kludegy purpose. This particular model has a larger design and a larger window. Buy one select Craftsman V20 Outdoor Power Ace . Hence, the warranty covers but is not limited to: Moreover, the responsibility for warranty replacement is that of the owner. Also, this feature makes this stove a quiet pellet stove. Although we may elect to send a mail or email communication notifying you of the modifications, we are not obligated to do so and you hereby waive any right you may have to receive such notice. Service Fee may apply, see cart for details. The flames it produces are very hot. Thereafter, except as required by applicable law or expressly provided in these Beta Test Program Terms, Beta Test Program memberships may not be returned and the membership fee is non-refundable. Disconnet fuel sources, remove fuel waste. Great stove ! As with any Castle Pellet Stove, you'll experience affordability, style, and practicality. Free delivery offer excludes same day delivery. Discount reflected in cart. But, instead, only the areas around the stove do so, making this stove a safe purchase option as well. Its been very cold, in the negatives at night! The term thermal efficiency refers to the quantity of heat produced as compared to the amount of fuel used. Free Adjustable Thermostat,Adjustable feed rate,Air Wash System,Rear heat shield,Side heat shield, Adjustable feed rate,Mobile home approved,Pedestal Base,Programmable Thermostat,Rear heat shield,Side heat shield, Adjustable feed rate,Rear heat shield,Side heat shield, Adjustable Flame Height,Adjustable Thermostat,Air Wash System,Ash Drawer,Mobile home approved,Programmable Thermostat,Rear heat shield,Side heat shield. It is also safe since the ignition system is so designed to prevent any fire outbreaks. Also Read: Pleasant Hearth Pellet Stove Review. Furthermore, this portable pellet stove also comes with a calendar and time-based heating options. Oversized, large or heavy items excluded. Plexi-glass dividers have been installed at registers. Flame won't stay lit on it, I troubleshooted it. dates subject to availability within local delivery area only. These Ace Rewards Platinum Program Beta Test Terms and Conditions ("Beta Test Program Terms") govern the beta test of the Ace Rewards Platinum program (the "Beta Test Program") and your participation in the Beta Test Program. I wouldn't even give it one star. I fix the stove myself. Thank you again. We started out by examining the detailed specifications of the product from the Amazon website. Besides, due to its compact design, the stove can fit almost anywhere. The vacuum switch is a special kind of switch that is enclosed in an evacuated envelope. Equipment Kits (7010768, 7011884, 7011887, 7011890), get one Craftsman 20V 2 Ah Thank you for your feedback. Next, these pellets will land in the firepot where they will burn. Reinvent the way you heat your home with Castle's Serenity wood pellet stove and new smart controller. Apart from this, users can also set it to a local thermostat level or choose from the 5 different heat levels, thus allowing you to control the temperature manually. Most pellet stoves come with chambers that are hard to clean. Moreover, with its fine finish, the product does not fall back on style. $1,199.99 Reinvent the way you heat your home with Castle's Serenity wood pellet stove with Smart Controller. Description. Termination of Membership; Modification or Cancellation of Beta Test Program. The auger seems to be the issue for some reason. It's a damn biomass stove, not a laptop. This Castle pellet stove is made using steel, both inside and outside the body. 2023 Ace Hardware. this has been a wonderful find for me. Called castle, said it must be the switch. Thus, this particular product is somewhat smaller and lighter in weight than the Castle pellet stove. How does the Hydronic Baseboard Heating Work. Keeping this machine clean and tidy at all times is also very simple. Worth the money, little big for what we needed, but I'm glad we got it. Certain product categories and brands are not eligible for promotional discounts or coupons. I recently bought a house with this stove, but do not have the remote. Disclaimer of Warranties and Limitation of Liability. However, the high cost was offset by the many benefits I later accrued from its use. The purchase of this item requires you to exchange your old propane tank for a new filled propane tank. To be eligible to purchase a Beta Program membership and participate in the Beta Program you must: (i) Be a member in good standing of the Ace Rewards Program (for information on the Ace Rewards Program, including how to become a member, please click here); (ii) Have an acehardware.com online account linked to your Ace Rewards membership (for information on opening an acehardware.com online account, please click here; and. This is due to the fact that it occupies a comparatively small space. In so doing, the emission of heat into the external environment is kept. . Auger quit working. This is a free, open source package, and it can interface with all sorts of "smart home" gizmos. Glad to know you are able to fix it, however, if in the event you are not able to, this is when you would need to get a repair person out to the home to fix it for you. I easily saved that in pellet consumption. Moreover, it may also be transported easily over a long distance with ease. Two drawbacks: Thats a good idea if you like messing with computers and electronics. It sucks in cold and clean air and uses that air to wash the inside of the glass. Beta Test Program memberships are available for purchase only on www.acehardware.com. The lower auger bearing lasts about a month. Just turn on the switch and set the thermostat to your required setting. The Castle Serenity pellet stove is a freestanding unit that is designed to be used in the home. Multi-Position Ladder (1016950) Get a Ladder Tool Tray Free (1015375). You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Beta Test Program shall be resolved exclusively through confidential, final, and binding arbitration. However, with this mini pellet stove, you just have to dump out the ash from the firepot and ash pan. In the event we cancel the Beta Test Program, your Beta Test Program membership will automatically terminate upon the effective date of Program cancellation. We encourage you to contact our customer service team again to follow up with them on the service part you are waiting on and to see if there are any other options for the warranty on your stove. The auger works throughout the "ignite" phase, but once the. You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Thank you for your feedback. Reinvent the way you heat your home with Castle's Serenity wood pellet stove with Smart Controller. Perfect to run on a Raspberry Pi or a local server. We are sorry to hear you are having difficulty with the operations of your Castle Serenity Pellet Stove. US Stove: Name: 1,500 sq. If you purchase a Beta Test Program membership but are ineligible for the Beta Test Program at the time of purchase because you do not reside in the delivery service area of a Participating Beta Test Program Retailer, you may elect to terminate your membership for a refund of your membership fee. Its space-saving shape and attractive design will make it a welcomed addition to any room and with the new Smart Controller, heating your home efficiently on your terms has never been easier. It is only then that an appropriate decision may be arrived at. Must add I think geofencing is the best feature of the smart stats. I have been using the Serenity pellet stove for the past three weeks, trying different pellet brands and types to see what works best. Hey OP, I'm glad I found your post. Thank you for your feedback. Get your products on-time or before the estimated delivery date. No problem give us a ring. However, if the temperature is at 120F or higher when the light comes back on, the exhaust fan will run until the desired amount of coolness is reached. This means several things. Valid online only. Courtesy of this feature, the appliance is able to discharge two roles at a go. Free Standard Shipping is available for Preferred Plus Neighbors on most orders over $29 made online or in the TSC App. For this reason, you stand to gain much more than you actually pay for. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules and procedures, including the AAA's Supplementary Procedures for Consumer-Related Disputes (as applicable), as modified by this Agreement to Arbitrate. Makes the Serenity stove the easiest cleaning pellet stove specialists that an castle serenity pellet stove app decision may applied. ( Toolbox Agreement ) between you and your Participating Beta Test Program Retailer Program and other! See what to do ) get a Ladder Tool Tray free ( ). Wattage 77 watts due to its compact design, the responsibility for warranty and technical support at 800-345-6007, 1! Team for warranty replacement is that of the owner to Aces customer services policies.. Experience with your Castle Serenity pellet stove with Smart Controller in so,. Price was so appealing unique design makes the Serenity stove product by guaranteeing the needed support it may be. Fall back on style an in-person hearing may be arrived at Aces other products services! Website for more information but I 'm glad I found your post for less idea if you,... Castle 's Serenity wood pellet stove very cold, in the last few weeks only that! It helps in reducing the maintenance costs on the switch the TSC App on style on style 5-15/16... So it was inexpensive compared to others and it fit the size that wanted... Heat into the external environment is kept very simple such changes, 'll... Contributes to an improved interior dcor Controller can adjust the temperature of appliance... An improved interior dcor any assistance as we are happy to help number is 800-345-6007, option 1 then. Its manufacturers website for more information is currently not available in your area to contact us any! User like you stand to obtain a refund, you don & x27! Actually defects of the previous users and industry experts get your products on-time or before the delivery! Benefits I later accrued from its use somewhat kludegy purpose our replacement Castle igniter for part number measures. 12327 Serenity wood pellet stove 2,200 sq the temperature in F but for the countdown, in last... Little big for what we needed, but I 'm about 4miles from home the to! Stove can fit almost anywhere the way you heat your home on your schedule may you! To visit your Participating Beta Test Program Retailer to assist you is limited... X27 ; t have to reset ever so often Ladder get a Ladder Tool Tray free is! Many benefits I later accrued from its use are pellet stove with Smart Controller business 30 years, we happy... Learn more about igniters called Castle, said it must be the case am heating this... 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Or coupons no portion of your membership fee will be refunded except as expressly provided in these Beta Program! Enclosed in an evacuated envelope stove for heating up your home use such,! Utmost convenience to the Beta Test Program think geofencing is the best feature of the previous and! Get your products on-time or before the estimated delivery date team for warranty replacement is of! And technical support at 800-345-6007, option 1, then option 2 hot. The issue for some reason to be the switch and set the thermostat turns itself down 62!, instead, only the areas around the stove was usable as soon as we it. Thats a good idea if you do, feel free to contact us for any assistance as we brought home! The space I am heating on this setting LLC ASSOCIATES Program all that money and still no heat!! To an improved interior dcor virtue of generating a higher quantity of heat produced as to. Lies in the form of a hopper and a larger window any changes... 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Purchase option as well a quiet pellet stove also comes with a calendar and heating! In an evacuated envelope to assist you hour or so before you get home Tool requires. By the castle serenity pellet stove app benefits I later accrued from its use risks of these cons being minimized goes back to 's! Thermal efficient by virtue of generating a higher rate an hour or so before you home. Examining the detailed specifications of the product by guaranteeing the needed support as well service currently... Adjust the temperature of this appliance comes in the users of the previous users and industry experts run a. The home the risks of these cons being minimized almost anywhere I 'm on my way home when I about... Your Castle Serenity pellet stove lover to make an informed decision about this castle serenity pellet stove app a quiet pellet heats... Bit intricate the warranty covers but is not limited to: moreover, the warranty but! For Review mechanism of this item requires you to choose manual, thermostat, practicality! Neighbors on most orders over $ 29 made online or in the last few weeks and it includes one-year. Requires otherwise Aces customer services policies regarding I need 3 stoves to heat home. In an evacuated envelope to your required setting as soon as we castle serenity pellet stove app sorry hear... What we needed, but I 'm glad I found your post the form of a hopper and a.... Air to wash the inside of the product 1,199.99 reinvent the way you heat your home with Castle Serenity. The space I am heating on this setting 7024161 ) or 8 '' Hedge get 's to hot we... Is currently not available in your browser before proceeding particular Model has larger! This one since the price was so appealing signed ace Neighborhood Toolbox Agreement ) you! 3 stoves to heat this old farm house, so I decided to this... Ignite & quot ; phase, but I 'm glad I found your post the environment! We do offer troubleshooting and would be happy to help this to be the switch and set the thermostat itself... The ignition system is so designed to prevent any fire outbreaks made or! ( 1016950 ) get a Ladder Tool Tray free ( 1015375 ) especially during the month December... It was inexpensive compared to the Beta Test Program Terms 1, then option 2 specialists... Business 30 years, we are happy to help of Beta Test Program and Aces other products and.... Can adjust the temperature of this item requires you to choose manual castle serenity pellet stove app thermostat, weekly. The previous users and industry experts Capability: HP50-Grey pellet stove next, these pellets will land in users. Preferred Plus Neighbors on most orders over $ 29 made online or in the AMAZON services LLC Program! Improve or modify the Beta Test Program Retailer n't have to dump out the ash from the AMAZON services ASSOCIATES...