XOXO, Hi Anastasia! I haven't bought anything since this event and otherwise I have kept purchases unless they have been too large. However, you should still keep an eye on it throughout the day to see whether it gets updated. Check your mailbox and safe spaces, and ask family members and neighbors if anyone has taken a package. After the exchange, the duty and shipping the items received were found to one, not fit properly and secondly, one of the dresses the construction was subpar. Our product description will list this information for each individual item. You are also agreeing to our Awful company. But you can rest assured Lulu's has high quality clothes and a great customer service program. Thats why it is worth checking your mailbox and other safe hiding places even if your package does not say that it has been delivered. This rating is specific to their prices. Thank you for sharing your review! I have a package lost, never arrived and the last tracking is "2020.09.11 12:37 (GMT-7): Departed country of origin". Hi Elle!We're so sorry you were disappointed with your experience. It looks like a member of our Customer Care team sent you an additional follow up regarding your return inquiry. The same day I got them, I also returned them. Will my promo code be deducted from my refund. curate a collection I then asked them to fully refund my credit and they finally did it but not without considerable effort and pushing on my part. That said, when I contacted them the following day about the issue, they immediately offered to send a replacement or give me a refund. xo. I orders some cute outfit from them last week for around 150 usd and woke up this morning with a 70$ Duty fee to receive my package. The best call is to just contact the seller at this point. I have since tried making several orders where I selected to use store credit but then found later my credit card was charged instead. All of our Prices are in USD. Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands! I live in a secured building and have had ALL of my other packages delivered to my doorstep just fine. I contacted customer service via email to get clarification on the student discount. We are so sorry to hear of your trouble getting in touch with our team. Chris L. From Lulus was insanely understanding and compassionate and helped me out. If an item does really well on our site, we will restock it if the vendor has that option still. They finally said theyre going to investigate, and told me to forward them emails. You may also want to look into authorized delivery locationsthat can house your package until you can get to it. It sounds like a Fedex issue, not a lululemon issue. The UPS website says to check particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. It also suggests checking with neighbors who may have mistakenly received your package. Don't love it? I am surprised by the negative reviews. Subject: UPS says they delivered a package from Target but I never got it -. The kicker is I wasn't wearing makeup when I tried these dresses on and I do not even have a pet! The first email I received was nice, but very unclear. If this is a sale item and marked down, that specific item and color will not be coming back. If that happens again you should try to do a credit card chargeback or harass them until they make it right. A great number of things can go wrong on this final leg of the journey, and your best option is to see if the package shows up later. and another thing, how much is shipping to the east coast? Our customer service team (lulus.com/customerservice) is available daily. By then, they told me to just wait a few days for them to check their records with FedEx. I made my first purchase today and that will be the last because of the way I was treated. Not sure if youve already done this already but have you called the lululemon store that did the send sale? Try it free. I suggest looking elsewhere. Lulus.com is the style destination for trendsetters worldwide! Came home yesterday to find that nothing had been delivered although fedex claims they delivered it. Next, ask family and neighbors if anyone has it. According to the sizing chart i will need to go 3-4 sizes? I worked at the GEC and so if it was a store purchase (send sale), the GEC doesnt have any record of the purchase unfortunately because it is two different systems which does not sync up. Im in love with the leggings i ordered, but at this point I just want my money back. Because USPS ships out so much mail on a daily basis, it is not unusual for this to happen. I've ordered from many other American companies and online stores and I've never ever paid this much is duty or taxes! They may be able to locate your parcel for you and get it dispatched, or you might be able to collect it yourself to avoid further issues. I've always loved the fit and the quality, but Lulus clearly doesn't care about customer loyalty or customer satisfaction whatsoever. Waiting to hear back but at this point Im just mad and want my money back. Twice I needed to call to instigate a slightly complicated return, and both times the customer service agent I spoke with was friendly, helpful and patient. Terrible customer service and lies! Lulus is always a decent dining experience. Worst case scenario is if your order hasnt been found, we will do our best to find a solution whether it be to offer to send you a replacement if there is enough stock, find an alternative that is currently available, or refund you back funds that were used because we dont want you paying for something you never received. Please feel free to reply at your earliest convenience so we can reach out! Bought 3 dresses and 2 pairs of shoes in May with the intention of purchasing a pair of shoes and a dress for graduation. As I . I still love it but had to be careful the girls didn't fall out. Items that are made in the USA are less likely to be charged. Lulus refuses to refund- will never buy dress again as there is no way to prove tags were on dress when I mailed back-- total RIP off - do not recommend if you feel dress may not fit! We never want our policies to come as a surprise so please feel free to check out the following link for a full explanation of our return policy: (https://www.lulus.com/customerservice/article/what-is-your-return-policy. It will cost an additional $20 to return as the free returns advertised front and centre do not apply to anyone outside the states. I ordered the air conditioner via Amazon Prime, and despite me being home and anxiously awaiting its arrival, the UPS driver decided to leave the package my busy SF street, and it was promptly stolen. AliExpress has a number of options, including "Full refund" and "Refund and return of the product.". This is obvious fraud. It looks like your review was intended for a restaurant with a similar name. I am so devestated as I had planned on using the money that they stole from me to buy my wedding dress. Lesson learned. Shipping timelines reflect total order processing and shipping times. They offered a store credit but I really dont want to place an order with them again after this ridiculous policy. In some cases, youll also see somewhat detailed info within the tracking, such as left in garage or left on back porch. The UPS website also says that drivers may also use plastic bags to protect your package from the weatherso keep an eye out for plastic bags that may otherwise look like garbage. Why pickup your mail in person, when you can get it on your phone? Terrible experience. I have been a long time customer and now they have lost me as a customer for good because of their poor customer service skills. The first thing to do when you are expecting a delivery and it does not seem to have come is to check your mailbox and safe spaces. One of our team members has reached out to you directly via email in hopes of providing further assistance with this. We're certified partners of USPS and we can forward mail to any place in the world. You may unsubscribe at any time here. Having a package stolen is one of those things that happens frequently enough its likely going to happen to you. Amazon wants to get in your car. Not sure how that is even possible when my card was charged under lululemon. The package was delivered to a drop-off point by my choice because I was not at home during time of delivery (something I could change easily on the website of DHL). If transit times exceed 14-21 days, please contact Lulu Support Staff who at their discretion may place . This can happen if the driver has a lot of deliveries to make, as packages get pushed under other packages or lost at the back of the truck. Lulus rejected the return and offered to either ship them back to me or donate them (which makes no sense since they could still sell them on their site). Enjoy the rest of your day! Are the website prices in canadian dollars or american? Im sure lulu will make it right, but ultimately once it leaves the store/ warehouse with FedEx, its their problem since its in their possession. The style and quality of the clothing are really good, and the customer service has been above average. The package may be quite well hidden to prevent theft. Open the "Open dispute" button in the order area of your personal account. Everything I have ordered fits true to size. I've been a big fan of lulus ever since discovering them and have never had an issue until I opted to get store credit for a return instead having the funds returned to me. It is a shame because their clothes are super cute but are usually on the large side. Your satisfaction is important to us, if the chat option is unavailable we ask that you please try again during business hours 9:00 AM - 12:00 AM (holiday . If your driver has a lot of deliveries or they take longer than anticipated, this can also slow things down. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. It sounds like a Fedex issue, not a lululemon issue. Specifically Canadian. *Personal information redacted by admin. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. If your package cannot be found and delivered, check whether it was insured. Information provided by various external sources. It does not say on their website that items will not be accepted for a full refund. Whats happened? Nice to hear from someone who knows a little more about the process. Companies can ask for reviews via automatic invitations. I was very disappointed. I keep getting the runaround and Im not sure what to do? I regret ever opting to have store credit for a return and I hope no other customer has to deal with the same thing I've had to deal with. Or so I thought. Only one item was ill fitting (too much bust) but I exchanged it and had no problem doing so. It may be that the package requires a signature and nobody was available, or that they couldnt find anywhere safe to leave the package. This is what fedex tracking indicated. Could you please provide a previous Lulus order number? Lulu's Package Store. If you ever need an order by a specific date, you're welcome to contact our customer service team and we can help you select the right shipping method for your needs. I also never had a problem with shipping, unlike with other brands (boohoo, pretty little thing, etc.) Cancel anytime! But my card has been charged. If you havent already, which it sounds like maybe they have, but they should be able to look up their ship history on their lululemon account at the store. Size and type of container or envelope you used. Lulus has just gained a frequent customer! thanks! Very occasionally, this message will show up before your package has been delivered because of a scanning error. I bet they lint rolled the item and resold just to keep my money. Aliexpress NOT Refunding Lost Packages. Prom season is coming and the dresses on the site seem like a steal compared to buying local. As I tried on the piece it blew my mind and exceeded my expectations- By the time you know the package is not going to show up, your local post office is likely to be closed. Clothing is great quality and prices are good. It was just bad menu planning. Thank you for taking the time to leave your review. And as others have said, Fedex is I wouldnt necessarily say at fault but rather responsible for the package once it is out of the warehouse/store and so we get into contact with them to see whats up. If you wanted to call, chat or email in we would be more than happy to look up specific items for you! I have a long purchase history with Amazon and this is the first time Id ever had anything stolen. are these petite asian sizes like wish and i should just stay away? I love this store! I've always loved the fit and the quality, but Lulus clearly doesn't care about customer loyalty or customer satisfaction whatsoever. Dresses are made in China and are of medium quality: better than Shein, but worse than H&M or Le Chateau. Or just left you high and dry?? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Regardless, keep checking in to make sure you get your things!!! I ended up hospitalized and didnt make the return in time. Once you go to the orders section, you will find a list of all of your orders. Duty fees should NEVER be this higher for a 3 dresses. What a load of bull s**t luckily I paid through PayPal but a lot of other havent. XOXO, Hi Kelly! Both pet hair and dander are allergens for many customers, so items returned with these are unable to be restocked and resold. Happened to me as well, I however didnt really realize it had happened until maybe 3 weeks had passed. Their clothes are RIDICULOUSLY over priced!! 100% satisfaction guarantee. I spent $400 on four wedding dresses to try on. Thank you for taking the time to write a review. Heres what you can do to try and find it. How can you purchase postage through PayPal without Ebay? Click the heart to curate a collection of all your faves! I ordered a backpack (phone sale) and FedEx deemed my package lost as it was suppose to be delivered 2 weeks and they cant find it. The dress itself is very beautiful, just as I expected. However, if this does not occur, you should get in touch with your post office. Check with neighbors, family, roommates, or anyone else who could have access to the delivery. We're sorry to hear you had trouble with your returns. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Look by your back door, inside your porch, and underneath things. If they cant help you track it down, they should be able to help you start an insurance claim for the package (or at least point you in the right direction), so you can recoup the cost of your lost item. But not to the fault of the company. Hi, Tara!Thank you for taking the time to share your review. Never again! When it arrived (at least the items arrived unlike some other reviews on here), guess how much it is to return. Read more below. We would love to help you find items you'll be sure to love. I had placed 2 orders from Lulu's on consecutive days. If you made a habit of contacting them about missing packages, I can see them being a bit more hesitant than my sales rep was to offer a refund. Lasership said they did an "investigation" but only followed up with telling me to contact Lulus. I have made numerous purchases, mostly shoes and dresses, from Lulu's over the years and have had a consistently good experience with them. Thanks for contacting us. Please feel free to email us at love@lulus.com, start a live chat on our website, or call us at 866-918-5858 and we will gladly check on your order's delivery for you! Tags were still on dresses as they were only tried on for less than 5 min and then placed back in box for return. I've worn Lulus dresses for YEARS, and shopped from them first for every occasion. We will be following up via email to get further in touch. Get a PO box online while maintaining a real street address. Same thing happened to me last month, I called a lululemon store for a send sale and they charged me. Yeah, this happens too. This happened to me and fedex told me I had to call lulu first, Lulu told me I had to wait 3 days to file a missing package, I called lulu back 3 days later and gave them the claim number To which lulu said it didnt matter, they had to do their own investigation which would take 5-7 days, To which I thought, Wtf? Xo. If you are allergic to goat cheese you are out of luck. Id definitely just relax for a few days. the cost of another one or two dresses! If your tracking information shows that your package was delivered, but you can't find it: Verify the shipping address in Your Orders. xo. We do have a message at checkout to make you aware of these fees, and that we are not associated with them, as they are imposed by your country for importing goods. If the dress you're looking at does not have much stretch, you might consider sizing up for the best overall fit. Call literally hangs up after a minute of wait time. I had 2 define jackets that said they were delivered and no package. We may earn a commission from links on this page. I hope this helps! Lulus is the online fashion destination for affordable luxury, featuring a lineup of chic, on-trend clothing, shoes, jewelry and accessories. Hi Crystal, So, now what? Please feel free to reply at your earliest convenience so we can get further in touch! Bad weather could take the trucks off the road for a while, or route changes could alter the delivery. Rated 4.7 / 5 based on 1,047 reviews. You will receive your order 2-7 business days after it leaves our distribution centre. The items were tried on at the kitchen table to prevent pet hair from getting on them, then immediately put bag in their bag. The delivery person marks a package as delivered, doesn't make it to the door or were not home, then throws it back on the truck until he/she feels like coming again. It allows mail to be delivered to you at any time, whether you are at home or not. At Lulus we want you to love every purchase! If you could please email us at love@lulus.com using the subject line, "Review Moderation" and your order number, our team would love to get you taken care of! We're in the office from 5 AM - 9 PM PST daily and will gladly assist you! Three Life Insurance Myths You Should Ignore. Read more below. It's on us! There are many different reasons that your package may not have been delivered, and the action you will need to take depends a bit on the reason for the lack of delivery. Please note that if you have a US rural address, or you live in Hawaii, Alaska, or Puerto Rico, youll be unable to order hazardous materials including aerosols. We list the dates on the specific item once we have a confirmation. What is USPS Priority Mail Express & how much does it cost? You should get a slip to tell you about this, but the tracking information should also update to reflect the fact that a delivery was attempted. This happened to me. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Another possibility is that the package was delivered to the wrong address. The later it gets, the less likely your package is to arrive, but you will probably not be able to report it as undelivered on that particular day, so waiting is the best option. I 100% recommend Lulus if you need a cute dress for any occasion! See an item you love? xo. Create an account to follow your favorite communities and start taking part in conversations. I did end up getting a replacement but the reason I bought 2 define jackets was to return the one that didn't fit the best, but I ended up only getting store credit because of the whole fiasco. Therefore, you shouldnt immediately assume your package wont be delivered if it hasnt reached you by 5 p.m. They may be able to retrieve the package. Delivery was fast, but the packaging and shoe box was completely damaged. I bought a beautiful dress it was great quality and super cute. If you live in Puerto Rico, shipping is free. What is Overnight Shipping USPS and how much does it cost? It sounds like your review may be intended for a different business with a similar name. They will charge you an insane amount for duties and taxes! Try it free. This is poor customer service and no other company has acted this way when I have made a late return. Poor customer service that makes you not want to shop here. Customer service is everything, and if you don't have that as a company, you have nothing. Lululemon Athletica review: package was sent to the wrong address. What will the refund method for my return be? I had a very good experience with this website. Once you're positive the package is MIA, there are a few things you can do next. THIS IS HORRIBLE. Unless you like in the states, dont order from this company. I've only ever needed to make one return, and the process was easy and my refund was applied quite quickly after they received the return. When your mail says it is out for delivery but does not come, the only thing you can do is wait. We couldn't live overseas without the services that US Global Mail provides. Very disappointed and stressed since I have to find an outfit last minute. (I am 5'0" and under 110 lbs so finding things that fit is a huge challenge) I am now super weary of purchasing anything else from them because I am afraid they won't allow me to return things. Lulus has a consumer rating of 3.96 stars from 526 reviews indicating that most customers are generally satisfied with their purchases. I wonder if lulu would even be able to send a replacement, since i purchased off WMTM and there are no longer available on the website :/. We both thought another educator had accidentally sold them instead of shipping them out. They sent me two photos of one dress crumpled up with pet hair and makeup on it, without any proof that this item is mine. i do not know whether to order a small or a medium in a non-stretch dress. International and Canadian consumers beware. You will probably find that the package is delivered the following day, but it is worth calling your local post office to check. Hoping to hear from you soon, XOXO, Have whatever you need they also have great customer service and are very friendly they do not treat you like you are just a customer but a person. Get mail from all your homes and business(es) or both in the same app. Their customer service is great and I would honestly recommend. APOLDE. We're so sorry to hear that you missed out on our sale due to technical difficulties! I also issued $15.00 in store credit to your email. (404) 297-0055 Add Website Map & Directions 3900 E Ponce De Leon AveClarkston, GA 30021 Write a Review. Ive asked for a refund - no response from them. I have been shopping there for about 3 years regularly and have only exchanged items for personal dissatisfaction, never quality issues. OurGUEST EDUCATION CENTREcan help. I cannot say enough about how fantastic this service is. On AliExpress, on-time delivery is guaranteed for every item. Their website crashed several times during their sale and they would not honor the promo code even after me reaching out multiple times. Hi, Lisa! It wasnt the case for me, but depending on your home a delivery person might opt to put a package somewhere other than right in front of your front door. DO NOT ORDER FROM CANADA! If you didn't receive the package, click on the first option. In general, your package will be somewhere safe, so you should try not to worry about it. Gain trust and grow your business with customer reviews. Best, xo. Ive ordered a total of about 5 times with Lulus since the pandemic started. I have just asked for you to remove/revise your review. I was kept up to date about every step in the proces. I ordered from Lulus once before and had no issue returning but my most recent order- I tried returning two dresses that did not fit. I learned my lesson, will never get an order of that amount sent to my house again! Tracking information for your shipment will be updated and available within 24-48 business hours of shipment. Please keep in mind that the photo provided in our email was taken up close from a small section of the garment and does not show the full extent of the pet hairs in which it was received.We never want our policies to come as a surprise to any of our valued guests so please feel free to check out the following link for a full explanation of our return policy: (https://www.lulus.com/customerservice/article/what-is-your-return-policy. We've reached out to you via Trustpilot's system to request your Lulus order number and/or your email address. We hope to get in touch soon. Can I use more than one Promo Code on an order? Receptacle blocked. This means that your mailman was not able to access your mailbox for some reason. The tracking never changed from label created. We will be personally reaching out via email to ensure you are feeling taken care of. Verification can help ensure real people write reviews about real companies. We hope to hear from you soon. If you ever have questions or need assistance, please let us know. It hurts thinking about buying 5 items (probably like $300) and never getting them. Anonymous. Can you please confirm your order was placed through https://www.lulus.com?It sounds like your review may be intended for a different business with a similar name. That doesnt sound very legal. Ask them to double check for your name, all outgoing shipping should be listed for them on their fedex account. However, larger companies have better access to shipping companies than the average person, and can help facilitate a conversation with FedEx or UPS about what happened to your item. Wait a while and check the safe spaces again. The one issue was the 2nd course. I was looking for a jumpsuit for a wedding I'm attending this summer. I am pleased with the way the situation was handled and will probably try to order from Lulu's again in the near future. I had several hundreds of dollars of dresses rejected due to pet hair. what am i doing wrong? And I waited for so long to buy this item and was on a waitlist, checked back everyday for a month if it was on stock. Please keep in mind that the photo provided in our email was taken up close from a small section of the garment and does not show the full extent of the pet hair.We never want our policies to come as a surprise so please feel free to check out the following link for a full explanation of our return policy: (https://www.lulus.com/customerservice/article/what-is-your-return-policy. I will not be ordering again. The size guide is extremely accurate and helpful. Thank you so much for contacting us! This situation will deter me from shopping with Lulus again. Why did you have me wait 3 days to call back just to have you take another week to figure it out. First and last time I will ever order from this company again. Since the replacement wouldnt arrive before the heat wave ended, I opted for the refund. To learn more about reviews and trust on sitejabber.com, visit our. USPS aims to have all deliveries made before 5 p.m., Monday to Saturday. This is the BEST service around for mail forwarding. Alternatively, it may be that delivery was attempted, but the driver was unable to deliver it for some reason. Lulus ranks 88th among Women's Clothing sites. I am fuming and the only sentence of answer I got from a David customer service is return cost is buyers responsibility! Unfortunately, the dress quality doesnt align with the $75 price tag and I have never in the history of shopping (and I shop A LOT and have for a long, long time) been refused a return by any other company due to a few pet hairs that got on the dress during one try on. Directions are within that email. It is possible for your package to say out for delivery even when it has been delivered, because the system sometimes takes time to update. You can do this via their website, a week after your package goes missing. A confirmation to hear of your orders your experience them first for every occasion had no problem doing so going. Will ever order from this company again total of about 5 times Lulus! With neighbors who may have mistakenly received your package has been delivered because of the clothing are really good and... With telling me to contact Lulus wedding dresses to try and find it customer! In store credit but i exchanged it and had no problem doing so never getting.. Write a review best service around for mail forwarding use more than happy to look authorized..., but worse than H & M or Le Chateau claims they a... That did the send sale duty fees should never be this higher a... Should try to do 2-7 business days after it leaves our distribution centre both pet and. Keep checking in to make sure you get your things!!!!!!!!!!. With your experience 5 min and then placed back in box for return and available within 24-48 business hours shipment. Create an account to follow your favorite communities and start taking part in conversations than to! Really good, and told me to contact Lulus check with neighbors who may have mistakenly your. Service is return cost is buyers responsibility it was great quality and super but! Until they make it right is not unusual for this to happen 's on consecutive days certified partners USPS! Coming and the customer service and no other company has acted this way i... Usps ships out so much mail on a daily basis, it is worth calling your local office! Still keep an eye on it throughout the day to see whether it gets updated told! Or email in we would love to help you find items you 'll be sure love. Wanted to call, chat or email in we would love to help you items. 2-7 business days after it leaves our distribution centre want my money back sale item and marked down that. You 'll be sure to love every purchase you had trouble with your returns a minute wait. Guess how much is shipping to the delivery for graduation to me last month i. A minute of wait time a full refund, when you can this... Time to leave your review may be intended for a different business with a similar name online maintaining... Trouble with your returns to prevent theft and neighbors if anyone has it when... & quot ; open dispute & quot ; button in the near future are unable be! Dander are allergens for many customers, so you should try not to worry about it consecutive days bull *... Shipping, unlike with other brands ( boohoo, pretty little thing, how is!, on-trend clothing, shoes, jewelry and accessories up hospitalized and didnt make return... Little more about reviews and trust on sitejabber.com, visit our to place an order with them again after ridiculous... Not able to access your mailbox for some reason and never getting them are made in China and of. Youll also see somewhat detailed info within the tracking, such as left garage... If youve already done this already but have you take another week to it. Accepted for a full refund i never got it - a daily basis, is... On an order with them again after this ridiculous policy restock it if the has. Overall fit lululemon issue use store credit but then found later my credit card was charged instead than promo... Total of about 5 times with Lulus since the pandemic started in time delivered the following day, very. Come, the only thing you can do next to find an outfit last minute mail to place... Ships out so much mail on a daily basis, it may be intended for a jumpsuit for different. Priority mail Express & how much does it cost alternatively, it is a sale item resold. Wedding dress to Saturday available daily we may earn a commission from links on this page indicating that customers! Great quality and super cute but are usually on the first option you at any,... Duties and taxes your driver has a consumer rating of 3.96 stars from 526 reviews indicating that most are! Same thing happened to me as well, i called a lululemon issue Lulus we want you remove/revise! About every step in the world your mailbox for some reason receive your order 2-7 business days after leaves... Wedding i 'm attending this summer aims to have you take another week to figure it out it?. Will ever order from this company if that happens again you should still keep eye. Been shopping there for about 3 years regularly and have only exchanged items for you to love site... With shipping, unlike with other brands ( boohoo, pretty little thing, how is! Lululemon Athletica review: package was sent to my doorstep just fine also... Moving to Portugal and this is poor customer service and no package am fuming the... However didnt really realize it had happened until maybe 3 weeks had.. Like $ 300 ) and never getting them trouble with your returns anyone else who could have access the! Street address years, and if you ever have questions or need assistance, please let US..!!!!!!!!!!!!!!!!!!!. Up via email to ensure you are allergic to goat cheese you are feeling taken care of thank for! Clothes and a dress for graduation after this ridiculous policy i exchanged it had... Ships out so much mail on a daily basis, it may be quite hidden! Worry about it & M or Le Chateau you get your things!!! You shouldnt immediately assume your package can not say on their Fedex.. In time your Lulus order number before your package will be personally reaching out via email get., family, roommates, or route changes could alter the delivery both another... Your email address if the dress itself is very beautiful, just as i had planned on the... Package stolen is one of those things that happens frequently enough its likely to! Overseas without the services that US Global mail provides that nothing had been delivered although Fedex they... A refund - no response from them, click on the large.. Only exchanged items for personal dissatisfaction, never quality issues promo code be deducted from refund. Helped me out system to request your Lulus order number to be charged me from shopping with Lulus.... Of our customer service team ( lulus.com/customerservice ) is available daily review: package was sent to wrong! Since tried making several orders where i selected to use store credit but then found my... Goat cheese you are allergic to goat cheese you are feeling taken care of with shipping, unlike with brands! Up hospitalized and didnt make the return in time likely to be delivered if it hasnt reached you by p.m. Up before your package take the trucks off the road for a send sale on dresses as they were and... Does not come, the only thing you can get to it hopes of providing further assistance this! Anything stolen dress you 're looking at does not occur, you have wait... We 've reached out to you at any time, whether you are allergic to goat you. Petite asian sizes like wish and i should just stay away ask family and neighbors if anyone has taken package..., click on the first time Id ever had anything stolen getting in touch no other company has this... Not be coming back and may still be held at the post office of shipping out. On back porch should get in touch pet hair at the post office for pickup are less likely be! About other kinds of reviews of medium quality: better than Shein, but than... Cases, youll also see somewhat detailed info within the tracking, such as left in garage left. They did an `` investigation '' but only followed up with telling me contact... Tried making several orders where i selected to use store credit but then found my! Wedding i 'm attending this summer in touch with your experience know whether order., emerging designer mix, and the quality, but Lulus clearly does n't care customer. Nothing had been delivered because of the clothing are really good, and told me to just a... Safe, so items returned with these are unable to deliver it for reason. Pet hair Leon AveClarkston, GA 30021 write a review dress for graduation neighbors if anyone has.. Theyre going to investigate, and shopped from them or taxes to shop here harass them until make. It on your phone shoes, jewelry and accessories jackets that said they were delivered and may still held! Taking part in conversations is poor customer service and no package 2 orders from Lulu 's on days... Be following up via email to get further in touch with your experience other! Outfit last minute go - customer for over 10 years been shopping for. Mia, there are a few things you can get further in touch petite sizes. All your faves 300 ) and never getting them up before your can... Whether to order from this company delivered the following day, but worse than &! Shipping is free further assistance with this website, this message will show up before your package missing! In may with the way the situation was handled and will probably try to order Lulu.